TERMS AND CONDITIONS – INFINITE WELLNESS

Website: www.infinite-wellness.co.uk
Email: [email protected]
Business owner: Agata Lampitt, trading as Infinite Wellness
Business address: Gloucestershire, United Kingdom
Last updated: July 2026

These Terms and Conditions apply to all services and digital products provided by Infinite Wellness, a sole trader business operated by Agata Lampitt in the United Kingdom.

Please read these Terms carefully before purchasing a digital product or booking an individual or group session. By placing an order, booking or attending a session, you confirm that you have read, understood and agreed to these Terms.

1. About Infinite Wellness

Infinite Wellness provides online hypnotherapy, coaching, NLP, EFT and wellbeing services, together with prerecorded meditations, audio recordings, worksheets and other digital wellbeing resources.

Live sessions are normally delivered online through Zoom. Availability is subject to scheduling capacity, suitability and discretion.

You can contact Infinite Wellness at:

Email: [email protected]
Website: www.infinite-wellness.co.uk

2. Services and Digital Products

Infinite Wellness may provide:

Live one-to-one hypnotherapy sessions;

Live one-to-one coaching, NLP or EFT sessions;

Live group sessions, workshops or programmes;

Packages containing multiple live sessions;

Prerecorded meditations and relaxation recordings;

Audio programmes, worksheets and downloadable resources; and

Packages containing both live sessions and digital content.

The description, price and main features of each service or digital product will be displayed on the relevant booking, sales or checkout page.

The exact techniques used during a live session will depend on the client’s individual circumstances, needs, suitability and agreed goals.

3. Important Medical Disclaimer

Infinite Wellness is not a medical, psychiatric, psychological or emergency healthcare provider. Agata Lampitt does not act as a doctor, psychiatrist, psychologist or other regulated medical professional.

Our sessions, programmes and digital materials do not provide medical or mental-health diagnoses, medical advice or medical treatment. We do not prescribe medication or advise clients to begin, stop or change any medication or treatment.

Hypnotherapy, coaching, NLP, EFT, meditation and other wellbeing resources are intended to support wellbeing, personal development and positive change. They do not replace medical, psychiatric, psychological or other professional healthcare.

No particular result or outcome can be guaranteed. Individual experiences and results will vary, and progress may depend on factors including the client’s individual circumstances, participation and commitment.

If you have concerns about your physical or mental health, or are in doubt about whether a service is suitable for you, you should consult your GP or another appropriately qualified healthcare professional.

Infinite Wellness does not provide crisis or emergency support. If you or another person is in immediate danger, contact the emergency services or an appropriate crisis service.

4. Medical Suitability and Client Responsibilities

You agree to provide complete and accurate information about any physical or mental health conditions, diagnoses, medication or treatment that may affect your suitability for our services.

You must inform Infinite Wellness if any relevant information changes during the course of your sessions or programme.

Certain physical or psychological conditions may not be suitable for hypnotherapy. By booking a hypnotherapy session, you confirm that you are fit to participate and have sought appropriate medical advice where necessary.

Infinite Wellness reserves the right to decline, postpone or discontinue a service where:

The service is not considered suitable or appropriate;

The client’s needs fall outside the practitioner’s professional competence;

Relevant medical approval may be required;

Important information has not been disclosed;

Continuing the service may not be in the client’s best interests; or

A different form of professional support would be more appropriate.

Clients remain responsible for their own choices, decisions, actions and wellbeing before, during and after using our services or digital products.

5. Booking and Formation of the Contract

Bookings and purchases can be made through our website, booking system, checkout page, payment link or invoice.

Before completing a purchase, you will be given an opportunity to review the relevant service or product, price and information provided.

A contract is formed when:

You complete the booking or order process;

Any required payment is successfully received; and

We issue a booking or order confirmation.

We reserve the right to decline or cancel an order where there has been an obvious pricing or description error, where the service is unavailable or unsuitable, or where we are unable to accept the order for another reasonable reason.

If we decline an order after payment has been taken, the amount paid will be refunded.

6. Prices and Payment

The applicable price will be displayed on the booking, sales or checkout page or stated on your invoice.

Payment must be made in full at the time of booking or purchase unless a separate payment arrangement has been agreed in writing.

Where payment by instalments is offered, you remain responsible for paying the full agreed price in accordance with the payment schedule. An instalment plan does not make a session package or programme a monthly subscription that can be cancelled simply by stopping future payments.

Payments may be processed through third-party providers such as Stripe, PayPal or another payment service displayed at checkout. Infinite Wellness does not directly store your complete payment-card details.

7. One-to-One Sessions: Cancellation and Rescheduling

To cancel or reschedule a one-to-one session without charge, you must provide at least 24 hours’ notice before the scheduled start time.

Where at least 24 hours’ notice is provided, you may:

Reschedule the appointment; or

Request a refund for the cancelled individual session, where applicable.

If you cancel with less than 24 hours’ notice, or do not attend your appointment, no refund will be provided.

At the sole discretion of Infinite Wellness, you may be offered an opportunity to reschedule the appointment. Rescheduling is not guaranteed and will depend on the circumstances and availability.

If you arrive late, the session may still end at its originally scheduled time. If you arrive more than 20 minutes late, the appointment may be treated as missed and no refund will be provided.

8. Group Sessions: Cancellation and Rescheduling

To cancel a booking for a group session, workshop or group programme without charge, you must provide at least 24 hours’ notice before the scheduled start time.

Where at least 24 hours’ notice is provided, you may be offered a refund or an alternative available date, depending on the nature of the group service.

If you cancel with less than 24 hours’ notice, or do not attend the group session, no refund will be provided.

At the sole discretion of Infinite Wellness, you may be offered the opportunity to attend the same or a similar group session on another available date. This is not guaranteed and will depend on availability and the nature of the programme.

A missed group session cannot normally be replaced with a private one-to-one session.

9. Cancellation by Infinite Wellness

If Infinite Wellness needs to cancel or reschedule a one-to-one or group session, you will be offered:

An alternative appointment or session date;

A credit towards another suitable service; or

A refund for the session cancelled by Infinite Wellness.

Infinite Wellness will not be responsible for additional costs or losses resulting from a cancelled or rescheduled session, except where liability cannot legally be excluded.

10. Session Packages

Where you purchase a package containing more than one session:

The package is for the person named at the time of booking;

Sessions cannot be transferred to another person without written agreement;

Sessions must be used within any validity period stated on the sales or booking page;

Individual appointments remain subject to the 24-hour cancellation policy;

A session cancelled with less than 24 hours’ notice or missed without notice will normally be treated as used; and

Any agreed instalment plan must continue to be paid in accordance with the original payment schedule.

Any statutory cancellation rights and any refund due will take account of services and digital content already supplied.

11. Online Sessions

For online sessions, you are responsible for ensuring that you have:

A suitable device;

A reliable internet connection;

A working microphone and, where required, camera;

Access to Zoom or another specified platform;

A quiet, private and safe place from which to participate; and

Provided accurate contact information.

You must not attend a hypnotherapy session or listen to a meditation or relaxation recording while driving, operating machinery or undertaking any activity that requires your full attention.

If a session is interrupted by technical problems, we will make reasonable efforts to reconnect and continue.

Where significant disruption is caused by Infinite Wellness or its systems, we may extend or rearrange the session.

Where disruption is caused by the client’s equipment, internet connection, environment or failure to attend, the session may still be treated as having taken place.

12. Delivery of Digital Products

Digital products may be delivered by:

Email;

Download link;

Access to an online platform;

Streaming;

Access through a customer portal; or

Another method described on the relevant sales page.

You are responsible for providing a correct and accessible email address and for checking your spam or junk folder.

A digital product is considered delivered when the download, access link or instructions are sent to the email address provided, or when access is made available through the relevant platform.

If you do not receive or cannot access your purchase, please contact [email protected] so that we can investigate and, where appropriate, restore access.

13. Technical Requirements for Digital Products

To access our digital products, you may require:

A device with internet access;

A current internet browser;

A valid email address;

Software capable of playing common audio or video formats; and

Sufficient device storage where a product is downloadable.

You are responsible for ensuring that your device meets any technical requirements stated on the relevant product page.

We cannot guarantee that digital products will be compatible with every device, operating system, browser or third-party application.

14. Digital Products and Refunds

All purchases of prerecorded meditations, audio recordings, worksheets and other digital products are final and non-refundable once access or delivery has begun.

By purchasing digital content for immediate access, you expressly consent to receiving it before the end of the 14-day cancellation period and acknowledge that you will lose your statutory right to cancel once access or delivery begins.

Refunds will not be provided because you:

Changed your mind;

Did not use or download the product;

Purchased the product by mistake where the product was supplied as ordered;

Decided that it was not suitable for your personal preferences; or

Failed to provide a correct email address or meet the stated technical requirements.

This policy does not affect your statutory rights where digital content is faulty, not as described or cannot be accessed due to an issue for which Infinite Wellness is responsible.

15. Consumer Cancellation Rights

If you are a UK consumer purchasing a service online, you will normally have a statutory right to cancel the contract within 14 days of entering into it.

If you ask for a live service to begin during this 14-day period, you expressly request that Infinite Wellness begins supplying the service before the cancellation period has ended.

If the service is fully performed during the cancellation period following your express request and acknowledgement, your statutory right to cancel will end once the service has been completed.

If you cancel after the service has begun but before it has been fully completed, you may be charged a proportionate amount for the part of the service already supplied.

For digital products supplied immediately, your statutory right to cancel ends when supply begins, provided you gave your express consent to immediate supply and acknowledged the loss of your cancellation right.

These statutory cancellation rights are separate from the 24-hour appointment cancellation policy.

16. Faulty or Misdescribed Digital Content

We will provide digital content with reasonable care and skill and as described on the relevant product page.

If a digital product is faulty, materially different from its description or cannot be accessed because of a problem for which Infinite Wellness is responsible, please contact us with:

Your name and email address;

Your order details;

A description of the problem; and

Any relevant screenshots or error messages.

We will investigate and, where appropriate, repair the issue, replace the content, restore access or provide another remedy required under applicable consumer law.

Nothing in these Terms excludes your statutory rights concerning digital content.

17. Clients Under 18 and Children’s Digital Products

Clients under the age of 18 are welcome where the service is considered suitable and appropriate.

Live services for anyone under 18 must be booked by a parent or legal guardian. Written parental or guardian consent must be provided before sessions begin.

The parent or guardian must provide accurate information relevant to the young person’s wellbeing and suitability for the service. Infinite Wellness may also request the young person’s agreement and participation where appropriate for their age and understanding.

Digital products intended for adults may only be purchased by someone aged 18 or over.

Some digital products may be designed for use by children. Where this applies, it will be clearly stated on the relevant product page. A product intended for a child must be purchased by a parent or legal guardian using their own payment details.

By completing the purchase, the parent or legal guardian confirms that they consent to the child’s use of the product and accept responsibility for supervising its use where appropriate for the child’s age and individual needs.

18. Confidentiality and Safeguarding

Information shared during sessions will be treated confidentially and handled in accordance with the Infinite Wellness Privacy Policy.

Confidentiality may be limited where:

Disclosure is required by law;

There is a serious and immediate concern about the safety of the client or another person;

There is a safeguarding concern involving a child or vulnerable person;

Disclosure is necessary to protect vital interests; or

Information must be shared with emergency services or another appropriate authority.

Where appropriate and lawful, Infinite Wellness will try to discuss the need for disclosure with the client before information is shared.

Sessions will not be recorded by Infinite Wellness without prior knowledge and consent. Clients must not record, copy or distribute any session without prior written permission.

19. Privacy and Data Protection

Infinite Wellness processes personal information in accordance with applicable UK data-protection law, including the UK GDPR and the Data Protection Act 2018.

Information about:

The personal data we collect;

How and why it is used;

How long it is retained;

The organisations with which it may be shared; and

Your data-protection rights

is provided in the Infinite Wellness Privacy Policy.

By voluntarily providing information about your physical or mental health, you acknowledge that it may be used to assess suitability and provide the requested service in accordance with our Privacy Policy and applicable law.

20. Client Conduct

Clients must communicate respectfully and behave appropriately during sessions, group activities and communications.

A session may be ended immediately if a client displays threatening, abusive, discriminatory, sexually inappropriate or otherwise unacceptable behaviour.

No refund will normally be provided where a session is ended because of the client’s behaviour or breach of these Terms.

Clients participating in group sessions must respect the privacy and confidentiality of other participants. Information shared by another participant must not be recorded, repeated, published or disclosed outside the group.

21. Reviews and Testimonials

Clients may voluntarily submit reviews or testimonials about services or products they have genuinely purchased or used.

Reviews must be honest and must not contain:

Unlawful, threatening, discriminatory or abusive content;

Personal or confidential information about another person;

Defamatory statements;

Spam or unrelated promotional material; or

Content that infringes another person’s intellectual-property rights.

Infinite Wellness may decline to publish or may remove content that breaches these requirements. Both positive and negative genuine reviews may be published.

Where a testimonial is used for marketing, identifying information will only be included with appropriate permission.

22. Intellectual Property and Personal Use

All meditations, recordings, worksheets, exercises, videos, programme materials, written content, branding and other resources supplied by Infinite Wellness remain the intellectual property of Infinite Wellness unless stated otherwise.

When you purchase or receive a digital product, you receive a limited, personal, non-exclusive and non-transferable right to use it for your own private purposes.

You must not:

Copy or reproduce the materials;

Share access or download links;

Upload the materials to another platform;

Sell, license or distribute them;

Use them to provide services to another person;

Modify and republish them as your own; or

Use them for commercial purposes

without prior written permission.

23. Ending or Refusing Services

You may stop using our services at any time, subject to the cancellation and refund provisions in these Terms.

Infinite Wellness may decline, suspend or end services where:

The service is no longer appropriate or beneficial;

The client has provided incomplete or misleading information;

Continuing would fall outside the practitioner’s competence;

Payment has not been made;

These Terms have been breached;

The client’s conduct makes it inappropriate or unsafe to continue; or

A different form of professional support is considered more appropriate.

Where Infinite Wellness ends a prepaid service for reasons unrelated to a breach by the client, a proportionate refund will be provided for any live sessions that will not be delivered.

24. Liability

Infinite Wellness will provide its services with reasonable care and skill.

To the fullest extent permitted by law, Infinite Wellness will not be responsible for:

Loss caused by inaccurate, incomplete or withheld information;

Decisions or actions taken by a client following a session or use of a digital product;

Technical problems outside our reasonable control;

Loss resulting from failure to follow safety instructions;

Indirect or consequential losses; or

Business losses arising from products or services purchased for personal use.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these Terms affects your statutory consumer rights.

25. External Websites and Platforms

Our website and services may contain links to or use platforms operated by third parties, including booking, payment, video-conferencing and content-delivery providers.

Infinite Wellness is not responsible for the availability, content, security or privacy practices of third-party websites or services.

You should review the applicable terms and privacy policies of any third-party service you use.

26. Complaints

If you are unhappy with a service or digital product, please contact:

Email: [email protected]

Please include:

Your name;

Your booking or order information;

A clear explanation of your concern; and

How you would like the matter to be resolved.

We will acknowledge and consider your complaint within a reasonable period and aim to resolve it fairly.

27. Changes to Services, Prices and Terms

Prices and service availability may change at any time. Changes will not affect a booking or purchase that has already been confirmed unless agreed with you.

These Terms may be updated to reflect changes to our services, business practices or applicable law.

The version accepted when you complete a booking or purchase will normally apply to that transaction.

28. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect.

29. Governing Law

These Terms are governed by the laws of England and Wales.

Any dispute will be subject to the jurisdiction of the courts of England and Wales, without removing any mandatory rights a consumer living elsewhere may have under the laws applicable to them.

30. Contact Details

Infinite Wellness
Website: www.infinite-wellness.co.uk
Email: [email protected]

By purchasing a digital product, booking a service or attending a session, you confirm that you have read, understood and agreed to these Terms and Conditions.