Privacy Policy

Last Updated: June 2026

1. Who We Are

This Privacy Policy explains how Infinite Wellness collects, uses, stores and protects your personal information when you visit our website, contact us, book appointments, or use our services.

Data Controller:

Infinite Wellness
(Sole Trader Business Operated by Agata Lampitt)

Website: www.infinite-wellness.co.uk
Email: [email protected]

We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following information:

Information You Provide

Name

Email address

Telephone number

Information submitted through contact forms

Information provided when booking a discovery call or therapy session

Information shared during consultations and sessions

Payment information (processed securely through third-party payment providers)

Technical Information

When you visit our website, we may automatically collect:

IP address

Browser type and version

Device information

Website usage information

Pages visited

Referring websites

Cookie and tracking information

3. How We Collect Your Information

We collect information when you:

Complete a contact form

Book a free discovery call

Book a paid session

Participate in online sessions

Make a payment

Interact with our website

Respond to our advertisements on social media platforms

4. How We Use Your Information

We use your information to:

Respond to enquiries

Arrange and manage appointments

Deliver hypnotherapy, NLP, EFT and coaching services

Conduct discovery calls

Process payments

Maintain business records

Meet legal and tax obligations

Improve our website and services

Monitor advertising performance

Protect our business against fraud and misuse

Send service-related communications

Where you have provided consent, we may also send information about services, resources, offers or updates that may be relevant to you. You can opt out of marketing communications at any time.

5. Lawful Basis for Processing

We process your personal information under one or more of the following lawful bases:

Contract

Where processing is necessary to provide services you have requested.

Consent

Where you have provided consent, such as contacting us through a form or agreeing to receive marketing communications.

Legal Obligation

Where we are required to comply with legal, regulatory, accounting or tax obligations.

Legitimate Interests

Where processing is necessary for legitimate business purposes, including:

Managing enquiries

Maintaining records

Improving services

Website analytics

Advertising performance monitoring

Defending legal claims

6. Confidentiality and Wellbeing Information

During enquiries, discovery calls and therapy sessions, you may voluntarily share personal information relating to your wellbeing, personal circumstances, goals, challenges or experiences.

This information is treated confidentially and is used solely for:

Providing the requested services

Maintaining appropriate records

Meeting legal obligations

Protecting the safety of clients and others where required by law

We take appropriate measures to protect all personal information entrusted to us.

7. Online Sessions

Online sessions are conducted using Zoom.

Please be aware that while reasonable security measures are in place, no internet-based communication can be guaranteed to be completely secure.

By participating in online sessions, you acknowledge and accept the inherent risks associated with online communications.

8. Booking and Payment Providers

To operate our services, we may share information with trusted third-party providers, including:

TidyCal

Used for appointment scheduling and booking management.

Stripe

Used to process secure online payments.

PayPal

Used to process secure online payments.

Banks and Financial Institutions

Where required for payment processing and accounting purposes.

These providers process data according to their own privacy policies and security standards.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may help us:

Improve website functionality

Monitor website performance

Analyse visitor behaviour

Measure advertising effectiveness

You can control cookies through your browser settings.

Disabling cookies may affect some website functionality.

10. Meta Pixel

Our website may use Meta Pixel, a service provided by Meta Platforms, Inc.

Meta Pixel helps us:

Measure the effectiveness of advertising campaigns

Understand visitor interactions with our website

Improve our marketing activities

Information collected may include:

Pages visited

Actions taken on the website

Device information

Browser information

Approximate location data

For more information, please visit:

https://www.facebook.com/privacy/policy

11. Data Sharing

We do not sell your personal information.

We may share information only where necessary with:

Payment providers

Booking providers

Website service providers

Professional advisers

Regulatory authorities

Law enforcement agencies where required by law

All third-party providers are expected to handle information securely and in accordance with applicable data protection laws.

12. International Transfers

Some of our service providers may store or process information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with UK GDPR requirements.

13. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy.

Retention periods may vary depending on:

Legal requirements

Tax obligations

Contractual obligations

Potential legal claims

When information is no longer required, it will be securely deleted or anonymised.

14. Your Rights

Under UK GDPR, you have the right to:

Access your personal information

Request correction of inaccurate information